Technicians in Italy and around the world
in Italy and around the world
Machines installed annually
installed annually
%
of tickets resolved within one hour
resolved within one hour
Service
The Donatoni Service offers a wide range of consultancy services which can help meet the different needs of our customers, irrespective of their location.
DIRECT CONTACTS:
whatsapp: +39 045 7740052
telegram: @donatonimacchine_bot
telephone: +39 045 6862 899
Request assistance now:
The benefits of comprehensive support available to Donatoni customers:
In-depth product knowledge
Quick and easy to contact
Remote connection options
Rapid response times
Extensive coverage, including overseas
Remote support
Multi-channel remote support (telephone, email, SMS, WhatsApp) with real-time access to customers’ vehicle fleets worldwide for configuration, calibration and fault diagnosis.
EMERGENCY<br/>RESPONSE
Specialist technicians are on hand to respond quickly on site, with vans fully equipped for diagnostics and carrying both standard and specialist spare parts. A dedicated scheduled maintenance service is also available.
MACHINE
INSTALLATION
Qualified Donatoni installers, operating worldwide, with technicians who undergo continuous training to provide support and training to operators.
SPARE PARTS
WAREHOUSE
A comprehensive range of spare parts for all Donatoni machines, supported by a spare parts catalogue and digital manuals to ensure quick and accurate selection.
MACHINE
REVAMPING
A workshop equipped for the overhaul of spindles and the complete refurbishment of used machines (mechanical, electrical and electronic), with in-house washing, sandblasting and state-of-the-art painting facilities.
FOREIGN BRANCH
MANAGEMENT
All Donatoni branches in Germany, France, the United States and Spain have dedicated service staff on hand to provide remote support, spare parts, installation and maintenance.
SCHEDULED MAINTENANCE
Investing in Donatoni’s scheduled maintenance means protecting the value of your machine and ensuring high performance day in, day out.
Scheduled maintenance of Donatoni machinery is a strategic choice for those who wish to maintain the maximum performance, precision and reliability of their production lines over time. Through advance and structured planning of maintenance work, it is possible to ensure operational continuity, consistent quality of the finished product and full control over production assets.
Scheduled maintenance to keep Donatoni machines performing at their best for longer.
Comprehensive, scheduled maintenance
Regular machine monitoring
Extended machine lifespan
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